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How na77apk Handles Your Personal Data

This policy covers what data we collect when you access your na77apk account, how we use it, and what rights you have over it.

Account data transparencyDANA, OVO, GoPay wallet contextCookie and device dataYour right to request accessContact path for data queries
na77apk How na77apk Handles Your Personal Data
REACH OUR TEAM

Contact Us About This Policy

If you have questions about how your data is stored, want to request a copy of your account record, or need to report a concern about how your information has been handled, our support team is the right starting point. Use any of the channels below to get a response from our Indonesia-focused team.

Live Chat Open the live chat window inside your account dashboard. Our Indonesia support team can handle data queries, wallet verification questions, and account access issues directly in chat.
Email Support Send your data request or privacy concern to our support email. Include your registered account name and the e-wallet linked to your account so we can locate your record quickly.
Account Help Centre Visit the Help Centre section inside your account for self-service options — including how to review your stored data, update your contact details, or submit a formal data request.
DATA HANDLING DETAIL

How We Protect and Manage Your Information

Data protection is not a checkbox for us — it is part of how your account stays functional and your wallet transactions stay clean. Here is how we approach the four areas that matter most to your account security.

Cookies and Device Tracking

We use session cookies to keep you logged in across your mobile browser and desktop. Functional cookies are required; analytics cookies can be adjusted in your browser settings at any time.

Account Security Practices

Your account credentials are stored in encrypted form. When you link a DANA, OVO, or GoPay wallet, only the transaction reference is retained — not your full wallet PIN or access credentials.

Data Retention and Deletion

We keep your account data for as long as your account is active or as required by applicable rules in your eligible region. Once that period ends, data is deleted or anonymised. You can request early deletion via support.

Requesting Changes to Your Data

You have the right to access, correct, or request deletion of your personal data. Submit your request through live chat or email with your account name and registered wallet details so we can verify your identity.

Your Privacy Policy Questions, Answered

These are the questions we hear most often about how na77apk handles account and payment data. If your question is not here, our live chat team can help directly.

We collect your name, contact details, and the e-wallet identifier — DANA, OVO, or GoPay — you use to deposit. Device and session data is also logged when you access your account.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete your transactions. No marketing third parties receive your account details.

We retain your data for as long as your account is active or as required under applicable rules in your eligible region. After that period, data is deleted or anonymised per our retention schedule.

Yes. Submit a data access request through our live chat or email support. Include your registered account name and the wallet linked to your account so we can verify and locate your record.

Contact our support team via live chat or email and state your deletion request clearly. We will verify your identity using your account name and registered DANA, OVO, or GoPay wallet before processing.

We use functional cookies to keep your session active across mobile and desktop. Analytics cookies are optional — you can adjust or block them through your browser settings without losing account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.